AI Visibility Scores

At Frontline Visibility, your privacy is our priority. This Privacy Policy explains how Frontline Technologies B.V. (KVK: [number], located in Amsterdam, Netherlands) collects, uses, and protects your personal data when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

Frontline Visibility is a product of Frontline Technologies B.V., a Dutch company registered at [Amsterdam address]. We are the data controller for your personal information. For any privacy-related questions, you can reach us at: privacy@frontlinevisibility.com

2. What Data We Collect

2.1 Information you provide:

Account information: When you sign up, we collect your name, email address, company name, and password.
Billing information: Payment details are processed securely by our payment provider (Stripe). We do not store credit card information.
Communication: When you contact us, we keep records of our correspondence.

2.2 Information we collect automatically:

Usage data: How you interact with our platform (features used, time spent, pages visited).
Technical data: IP address, browser type, device information, operating system.
Cookies: See our Cookie Settings for details.

2.3 Information from AI platforms:

When you use our service, we collect publicly available data from AI platforms (ChatGPT, Gemini, Perplexity, etc.) related to your brand and competitors. This data is aggregated and used solely to provide your AI Visibility Scores.

3. Legal Basis for Processing (GDPR Article 6)

We process your personal data on the following legal bases:

Contract performance: To provide our services and fulfill our agreement with you.
Legitimate interests: To improve our services, ensure security, and communicate with you.
Consent: For marketing communications and non-essential cookies (you can withdraw anytime).
Legal obligation: To comply with applicable laws (e.g., tax and accounting records).

4. How We Use Your Data

✅Provide and maintain your account and access to our platform
✅Calculate your AI Visibility Scores and generate reports
✅Communicate with you about your account, billing, and updates
✅Improve and optimize our services (anonymized data)
✅Detect and prevent fraud or misuse
✅Comply with legal obligations

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

Service providers: Stripe (payments), AWS (hosting), our accountants, and email service providers, all under strict data processing agreements.
AI platforms: We send prompts to AI APIs (ChatGPT, Gemini, etc.) to collect public data. No personally identifiable information is shared in these prompts.
Legal authorities: When required by law or to protect our rights.

6. International Data Transfers

As a Dutch company, your data is primarily processed in the European Economic Area (EEA). Some service providers may transfer data outside the EEA (e.g., to the US). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, tax, or audit purposes (up to 7 years, as required by Dutch law).

Account information: Until account deletion + 30 days
Billing records: 7 years (Dutch legal requirement)
Usage logs: 12 months

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right to access: Request a copy of your personal data.
Right to rectification: Correct inaccurate data.
Right to erasure ("right to be forgotten"): Request deletion of your data.
Right to restrict processing: Limit how we use your data.
Right to data portability: Receive your data in a machine-readable format.
Right to object: Object to processing based on legitimate interests.
Right to withdraw consent: Withdraw consent at any time (without affecting previous processing).

To exercise your rights, contact us at privacy@frontlinevisibility.com. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption (AES-256 for data at rest, TLS 1.3 for data in transit)
Access controls and authentication
Regular security audits and penetration testing
SOC 2 Type II compliance

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance.

12. Contact

Frontline Technologies B.V.

[Amsterdam address]
Netherlands

Email:privacy@frontlinevisibility.com

Phone:+31 20 123 4567